Product News | October 11, 2021

How digital restaurant signage can serve up better content and experiences for diners

In 1955, restaurants represented approximately 25% of US spending on food. By 2019, that number had risen to 51%.

Why? Explanations vary, but it seems to be partly convenience, partly the fun of dining out. There’s also the greater access afforded by food delivery services from foodora, Uber, DoorDash, and many others. It also helps that the range of options today hits a huge variety of price points and dietary options.

Appealing to such a diversity of preferences means the “restaurant industry” represents enormous variety, many unique approaches taken to meet customer demand. What unites all players in the space is a need to communicate effectively with diners and establish the atmosphere they are looking for.

Here’s how digital signage makes that easier.

Sell more (and smarter) with dynamic digital menus

The old way of using static menus has quickly been overtaken, at least by most major players in the QSR and fast casual spaces, by digital menu boards. Brighter, with more vivid color, and capable of displaying moving imagery, digital menus are more attractive on a visceral level. The research bears that out, with a study by Ocean Outdoor finding that moving content on signage is 2.5 times as effective at driving an emotional reaction as static content.

A man standing at a counter. Digital menu boards hang overhead — The enhanced visuals of digital menu boards are more effective at selling to diners

This improvement is just the baseline, though. With intelligent software powering menu displays, it’s possible to add dynamism and automation for better sales and a more fluid customer experience.

Sell upgrades and combos with flashier advertising

It’s easier to sell more to an existing customer than to sell to a new customer, so doing a good job of upselling is a key task restaurants should take on. With digital menu boards, it’s easy to create animated videos that showcase different combos or upsell options and demonstrate the value that they offer.

Highlight the day’s deals for a little extra enticement

Special time-limited products are a big draw (#szechuansauce, anyone?) and there’s no better way to draw attention to special menu items than to give them prominent placement on a bright, beautiful display.

Automatically stop promoting items that have sold out

It’s bad enough when regular menu items sell out, but when time-limited specials with cult followings and fever-pitch excitement sell out, you can have something of a PR crisis on your hands (#szechuansauce, anyone?)

Modern digital menu solutions can integrate the digital menu system with point-of-sale software to track the status of items being sold and remove sold-out foods from being displayed on menus. It’s a way to help manage guest expectations and prevent disappointment from spiralling into a newsworthy story.

Put your guests in control with touchscreens

Digital screens aren’t just a passive medium through which to deliver menus and other content, or at least they don’t have to be. Interactive displays have made major inroads in the restaurant industry in the past several years, and in multiple different forms.

The McDonald’s touchscreen kiosks are a prominent example, and have boosted sales from 3-9 % in many of the regions in which they have been deployed, but they aren’t the only example. Many sushi restaurants, for instance, handle ordering with screens installed or otherwise attached to tables. Information screens in all manner of restaurants, meanwhile, can be used to provide a more self-directed and informative avenue toward discovering more detailed ingredient lists or allergen warnings.

A man at a McDonald's self-serve touchscreen — Interactive displays have helped McDonald’s boost sales in many regions

Best of all, when touch screens are not in use, they can also be used to deliver informational or promotional content to people who are in the vicinity, just like regular screens do.

Deliver informative or attractive content to your customers

Digital displays can be used for purposes other than just menus and advertising. Audiences in many restaurants appreciate having ambient content to accompany their coffee, lunch, or after work meal.

For QSRs, coffee shops, and other casual locales, things like news headlines, weather, and general diversions are likely to grab guests’ attention and entertain them for the duration of their stay. For sports pubs, screens could be used to run interesting stats or trivia about teams playing in that day’s game. But even more upscale environments can make use of digital signage. Digital signage can be used to display modern artwork that creates a unique ambiance and provokes conversation among patrons.

Example: While this media wall is not from a restaurant, it provides a striking demonstration of the artistic potential offered by digital signage.

It’s worth noting that this content and the screens it appears on can all be run through the same digital signage platform as any other menu boards, advertising displays, or interactive screens on your network.

Use screens to flaunt your cred and get social

Restaurant-goers are highly self-directed nowadays, with many spending a fair amount of time researching their options before ever setting foot in the door. According to Trip Advisor’s “Influences on Diner Decision-making” report, about 94% of US diners claim to be influenced by reviews when going to a restaurant, with ratings websites like Trip Advisor, Yelp, Google Maps. and others taking the top spot for most influential.

Achieving a great rating takes hard work, a good product, dedication to customer service, and a bit of luck. If you’re proud of your score on one or more of these services, why not put them up for all to see inside of your restaurant? It’s a little extra proof that your establishment has become a destination to return to for continued enjoyment.

As a bonus, the reviews can be accompanied by appeals to diners inside of the restaurant to take the time to leave their own reviews – a good way to keep growing your online influence.

It bears mentioning, too, that social media posts about your brand can do a lot of good inside of your establishment, not just inside of an app. It’s like unleashing an endless team of great amateur photographers to bring your menu to life. Showcase selected posts tagged at your restaurant, or that display a particular hashtag, and you can create a sense of community while simultaneously marketing your offerings more creatively and compellingly than you likely could otherwise.

A woman photographing her food with a smartphone. She's going to make a social media post about her experience in the restaurant she's eating in — Digital signage can be a great prompt to get people to write reviews or create social media posts about your restaurant

Show off your loyalty program to bring more customers in

Loyalty programs are good for business. According to research by Bond Brand, 70% of loyalty program members say that the program makes them more likely to recommend the brand to others. About 77% say that the program makes it more likely for them to do business with the brand, and 63% say that they plan their spending around loyalty program benefits.

With digital displays inside of a restaurant, the brand can easily promote the steps necessary to achieve membership, or advertise special promotions uniquely available to members. Taking this a step further, with displays that can be interacted with through touch, NFC, or QR codes, is another good way to boost engagement with your guests and create more tailored, memorable experiences.

Do you want to drove more profits and create better restaurant experiences?

Get your free Broadsign demo to see how digital signage can help!

Product News | October 11, 2021

How 75Media increased its fill rates by 15% with the Broadsign Platform

2024 was a record-breaking year for out-of-home (OOH) advertising in the United Kingdom (UK). Total OOH revenue for the region grew 7.7%, pulling in a record-breaking £1.4 billion in revenue. While spend is expected to cool down slightly in 2025 at 7.2%, the medium will grow through technological innovations like dynamic digital billboards, interactive displays, and programmatic advertising.

Digital OOH (DOOH) now dominates the OOH landscape, accounting for 67.1% of total spend as brands seek the flexibility and creativity that digital offers. That being said, demand for static OOH – also known as classic OOH– isn’t going anywhere, remaining an effective medium for long-term brand-building campaigns.

With both formats offering distinct benefits to advertisers, the most effective campaigns combine both. This is where UK-based media owner 75Media comes in. As one of the leading providers of large-format static and digital roadside billboards in the region, 75Media makes it easy for brands, big and small, to tap into the power of OOH with the flexibility, scale and simplicity that modern advertisers need today.

How 75Media makes out-of-home simple for buyers

Wanting to provide brands with national reach through large-format, high-impact roadside billboards, 75Media’s sites are strategically positioned in high-traffic locations across the UK. These include key commuter routes and busy city centres, with placements carefully chosen for their proximity to gyms, shopping centres, supermarkets, and other points of interest.

Through a series of strategic acquisitions, 75Media has exponentially grown its network, going from 140 to nearly 1,300 digital and static billboards across the UK in just five years. Today, with just over 1,000 large-format static billboards, 75Media’s hybrid network is about 75% static and 25% digital.

75Media’s static and digital roadside billboards

In addition to their wide-reaching network, advertisers choose 75Media’s network because they make OOH measurable and efficient without compromising on quality. Wanting to deliver real audiences to clients as quickly as possible, 75Media focuses on minimizing the back-and-forth typically needed to book OOH campaigns.

75Media’s network attracts a broad mix of advertisers and campaigns, including major brand campaigns, fast-moving consumer goods promotions, as well as ads for local businesses, the public sector and charitable organizations. On the digital side of its network, there’s exciting momentum toward dynamic creative optimization (DCO) campaigns. Collaborating with their data partners, DOOH.com, Veridooh and Artbot, 75Media has been unlocking new ways for brands to engage with their audiences in real-time.

One notable dynamic, data-driven campaign that ran on 75Media’s network was Nike’s campaign featuring renowned Norwegian professional footballer Erling Haaland for the promotion of its new Mercurial football shoe. Leveraging the dynamic triggers available on the Broadsign Platform, the artwork and messaging of the DOOH ad would dynamically update whenever Haaland scored a goal during a match.

How Broadsign makes it easy for 75Media to run its network

One platform to efficiently scale, manage, and sell their digital and static out-of-home inventory

75Media has been using the Broadsign Platform since day one. Operations Director Alex Simpson—one of 75Media’s founding directors—had previously used Broadsign at his former company and saw first hand how reliable and effective the platform was. So when 75Media launched in 2020, continuing that partnership was a natural choice. And with their significant growth plans, they needed a platform that was capable of seamlessly scaling alongside their business.

In addition to the platform’s robustness and reliability, 75Media chose Broadsign for its content and network management capabilities. The manual work typically tied to campaign scheduling, booking and execution is now automated, freeing up the team’s time to focus on enhancing advertisers’ experience with OOH.

Moreover, managing their static and digital assets through the Broadsign Platform not only kept things efficient and organized, but also provided them with seamless workflows to plan, execute, and monitor static and digital OOH campaigns without unnecessary complications.

“The reporting capabilities provided by the Broadsign Platform for our digital and static assets allow us to be totally transparent with our clients. Being able to show brands exactly how their campaigns are performing in-flight is invaluable.”
Alex Simpson, Operations Director, 75Media

How 75Media optimizes fill rates with Broadsign’s flexible campaigns

Another key capability that 75Media has been leveraging is Broadsign’s flexible selling tools for their DOOH campaigns. This gives them access to our flexible campaign types, which are goal-based and data-triggered, allowing you to deliver more targeted results. In fact, 80% of DOOH campaigns that ran on 75Media’s network in 2024 leveraged flexible campaigns.

The most widely used flexible campaign type was the Campaign Average Share of Voice (SoV). This allows advertisers to define the average percentage of screen time their ad should get over the campaign’s duration. So what makes it flexible? The SoV on each screen can vary day-to-day to accommodate other campaigns requiring the same screens, but the target average SoV across all screens over the campaign’s duration will always be met.

This is made possible by Broadsign’s rebalancing feature, which leverages our optimization engine to modify the pace at which a campaign is delivered to guarantee targets are met. Since adopting these new flexible capabilities, 75Media has seen an increase of 15% in its screen fill rates and has strengthened its client relationships by offering more flexible solutions.

“Broadsign’s rebalancing feature helps deliver our campaigns efficiently while allowing us to maximize the space across our inventory. It’s particularly useful in ensuring everything runs smoothly without daily intervention from our delivery team.”
Alex Simpson, Operations Director, 75Media

The Campaign Average SoV campaign type is particularly useful for markets where flexible buying has not been widely adopted. Buyers can maintain the same fixed results typically obtained through slot-based campaigns while providing you with the operational flexibility to fill your network optimally.

What we can expect from 75Media in the near future

While 75Media will continue to invest in new digital and static sites to extend its coverage and reach, its focus in the near future is to become the most efficient OOH operator in the market. It plans to do this by investing in new technology and automation, removing the medium’s preconceived pain points, and providing the quickest way to buy OOH.

Additionally, as programmatic capabilities continue to evolve, advertisers will grow more confident in data-driven OOH. With demand expected to rise, 75Media is actively exploring new audience analytics and multiple data integrations to enhance targeting and boost campaign effectiveness.