Product News | October 11, 2021

4 post-COVID-19 retail DOOH trends to watch

Illustrating a curbside pickup offering at a retail location

The world is opening back up, but it is not going back to the way things were. Changes made over the course of the COVID-19 pandemic are expected to stick around, including in the world of retail. New conveniences and preferences may be too appealing or important to let slip away.

This new dynamic in retail will carry a number of important implications for DOOH operators and their retail partners. To maximize success in the years ahead, a few changes may need to be made.

Curbside pickup is here to stay, and DOOH should be there too

Curbside pickup has been around for years. Originally, it was deployed as part of a push towards “buy-online, pickup in-store” (BOPIS) services by retailers looking to compete with the convenience of online-only shopping.

But it’s during the pandemic that curbside really took off. A McKinsey survey of Canadian consumer sentiment showed that 18% of respondents had tried curbside pickup for the first time during the pandemic, with a further 11% continuing prior use throughout.

It’s likely to continue. For one thing, it’s likely to take some time before we fully recover from life under COVID-19. For another, there are indications that consumers will continue to prioritize hygiene and cleanliness even after the pandemic’s end. Both suggest that options to shop hands-off will remain in demand for some time.

This will require some strategic rethinking of how to communicate with customers. Indoor point-of-purchase displays, after all, will not be suitable for providing messaging for an increasing cohort of customers who choose to remain in their cars. Depending on the manner in which curbside pickup is managed at a store, even the common approach of placing digital displays near the entrance to a retailer may not suffice.

Addressing this new reality could be a great opportunity. Curbside pickup, like other BOPIS offerings, is not faster than regular in-store shopping. Buyers who go this route, whatever their reasons for doing so, will be sitting in their vehicles, waiting. Deploying larger displays that are visible from a larger portion of the parking lot, or several smaller DOOH displays distributed throughout a parking lot, could be valuable for reaching this audience while they have nothing else to do.

Screens like this one employed by MMD Media’s gas stations could help reach customers in parking lots

And for better odds of capturing these people’s attention, media owners should ensure that their selected DOOH platform offers the ability to display dynamically changing content and messaging. This can allow advertisers to deliver different creative based on external triggers, like weather. It can also allow for advertising to display up-to-the-minute information of interest – traffic, weather, news, etc – alongside advertising.

Having these kinds of dynamic content playing around the pickup area will help the screens deliver messaging that better meet the needs and interests of consumers. This will maximize the value for the retailer, the consumer, and the advertiser all at once.

Shift to value-for-money bodes well for relevant DOOH messaging

As you might expect of the economic downturn caused by the pandemic, consumers are demonstrating increased value consciousness in their buying decisions.This will demand that brands change tactics in order to appeal to a different buying mindset, but it also presents an interesting opportunity for media owners with DOOH assets in and around retail environments.

Network owners can use DOOH installations positioned in and around shopping centres, malls, and other retail environments to promote sale items, special promotions, and other kinds of value-focused offerings related to nearby businesses. It’s an easy way to connect buyers with products they want at prices they like, and a good opportunity to leverage the contextual power of location-based DOOH.

**Example**: See how Starlite Media connects brands with buyers on location via shopping centre DOOH

Even better, the power of the sale-assisted impulse buy extends beyond just people walking into stores to start their shopping. A survey by Doddle (via Retail Dive) found that 85% of people who go to a store to pick up an online order will make additional purchases while there.

This means that displaying compelling sales content on displays positioned near the entrance to a location, just inside the entrance, or even in parking lots (to appeal to the aforementioned curbside crowd) could go a long way towards generating additional revenue from all kinds of shoppers. There’s stronger immediate appeal in seeing an ad for products purchasable on location, after all, than in seeing an ad for something you would need to purchase later on.

Touchscreens won’t go away, but the way they’re used needs to evolve

We’re big fans of interactive digital signage as a method of delivering ad-supported content and tools to audiences. Interactivity just drives more eye-catching experiences, which is exactly what media buyers and network owners alike want to achieve.

Touch, of course, is the primary type of interactivity deployed across many digital signage installations, and it had its share of detraction even before COVID. Cleanliness has long been a concern, especially after notable stories of harmful bacteria found to be prevalent on touchscreen kiosks. Thanks to COVID, there’s more attention than ever being paid to what we all touch, how clean those things are, and how we can improve hygiene in a bid to stop the spread of harmful bugs.

Because of COVID-19, touchscreen kiosks are under increased scrutiny

With all of this said, there’s nothing to suggest that touchscreen interactivity will disappear anytime soon. Now that virtually everyone on the planet has a touchscreen in their pockets at all times, touch has become our default method of interaction, and it’s something more people expect to be able to do with public displays. What’s more, the fact that viruses like COVID-19 tend to spread during interaction with others means that interacting with touchscreens can actually be preferable to many people who would rather avoid speaking to a stranger.

Early data from Perch Interactive seem to back this up, suggesting that engagement with public-facing touchscreens had already rebounded to better-than-pre-COVID levels by late June.

Since touch is unlikely to disappear, the priority becomes finding ways to make the touch experience safer or more palatable to the audience. Simple measures, like offering touchless access to hand sanitizer next to screens, or wipes to clean the display before use, can go a long way to increasing user confidence.

It’s also worth considering changing the manner in which users are expected to interact with a touchscreen. Providing a QR code to send on-screen information to a user’s mobile browser can help limit the amount of time users are expected to interact with a screen to get the info they need. This might draw more users to engage with the screen in the first place, and make a habit of turning to interactive displays for timely and relevant information they can take on the go.

There are many ways to improve on the touch experience, and media owners would do well to explore the various options and see which ones can be incorporated across their networks. It will likely prove a worthwhile use of time.

It will pay off to reconsider the ways people should engage with touchscreens

Additional forms of interactivity are maturing and can help reach more customers

Alternatives to touch interactivity have emerged as increasingly viable options in the past few years. While they may not serve as total replacements for touchscreens, they may be beneficial as options for retail establishments wanting to err on the side of caution, or as a tool for engaging with a cohort of customers who are now reluctant to engage with public touchscreens.

Hand tracking and mid-air haptics technology from companies like Ultraleap, or voice-controlled interaction (another technology seeing huge increases in popularity thanks to mobile) seem to be strong early contenders for touch alternatives in retail DOOH.

It’s important to note, of course, that these options are not perfect replacements. Mid-air gesture control just isn’t quite as mainstream as tapping on a screen. Voice control is notoriously imprecise in noisy environments, and can struggle particularly in correctly registering the words spoken by women, racial minorities, and people speaking with different accents or in different dialects. In other words, it’s a difficult thing to get right in a retail environment with diverse consumers.

Voice activation isn’t perfect in controlled environments, and will likely struggle in busy retail locations

Still, incremental improvements are to be expected with these technologies, and deploying one, two, or several different types of interactivity will likely help appeal to a wider range of customers and provide redundancies in instances where a given option is either unpalatable or non-viable.

For media owners with the means, offering multiple options for interaction may prove best in coming out a winner on the other side of the pandemic. In order to successfully take this approach, however, it will be necessary to carefully consider the digital signage platform underpinning the supported functionality. The right choice should help streamline content delivery, integrate easily with all the technologies you want to use, and allow you to leverage your solutions at whatever scale you need, now and in the future.

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Product News | October 11, 2021

Cotswold Outdoor Group Expands Retail Media Strategy to In-Store with Broadsign and IUF

Exterior view of a Cotswold Outdoor store in a shopping centre, featuring a large digital display in the storefront showing an outdoor campaign.

Collaboration delivers scalable display network infrastructure, creating new omnichannel opportunities for advertisers and driving measurable results

MONTREAL – (October 6, 2026) – Retail media technology provider Broadsign and in-store media integrator IUF announced a collaboration with UK retailer, Cotswold Outdoor Group, to expand its retail media network (RMN) with a new scalable in-store advertising infrastructure. The upgrade provides a unified workflow that streamlines media planning, management, and measurement in-store and across onsite and offsite channels. It enables Cotswold’s brand partners to seamlessly execute omnichannel ad campaigns that engage shoppers at the point of purchase and beyond.

Broadsign, Cotswold Outdoor Group, and IUF designed the network with long-term growth in mind. It presently includes 149 till, shelf, totem, large format, and front-of-store displays across 23 stores, which are powered by the Broadsign Platform (specifically the Broadsign CMS and Ad Server) and support a range of media.

The Broadsign Platform is helping to streamline operations and centralize content management and network health monitoring. The technology is also advancing screen monetization opportunities by scheduling ads, automating yield, and balancing complex campaign rules to help Cotswold Outdoor Group capture optimal revenue. With IUF’s ongoing deployment and support, the infrastructure allows the retailer to manage and scale in-store media operations efficiently while maintaining a reliable shopper and advertiser experience.

Through Broadsign’s omnichannel integration with Zitcha, Cotswold Outdoor Group’s retail media platform, brand partners, and agencies can easily extend omnichannel strategies into the physical store environment. The network is already delivering measurable results for participating brands, like HOKA, ASICS, and Nike. Most recently, a targeted HOKA campaign combining onsite and in-store media placements delivered a 13 percent lift in units sold per store, demonstrating the value of reaching shoppers at multiple touchpoints on the path to purchase.

In-store shoe display featuring running footwear from HOKA, ASICS, New Balance and other brands, with a digital screen showing a HOKA advertising campaign.

“At Cotswold Outdoor Group, we’re passionate about helping people get closer to the outdoors — and that starts with creating inspiring moments. Our brand partners are a big part of that journey, and this collaboration with Broadsign and IUF offers a powerful new way to connect with our customers in-store, alongside our onsite and offsite media channels,” explained Mary Antieul, Head of Commercial, Cotswold Outdoor Group. “It means we can bring the right messages to shoppers at the right moment, with less friction for brands and a more connected experience for customers. The early results have been really encouraging, and we’re excited to build on that momentum as we expand the network and explore future programmatic opportunities.”

“Retail media is evolving fast, and partnering with IUF, we’ve delivered an in-store media infrastructure for Cotswold that can scale rapidly. Together, we’ve designed a network that makes it easy for its team to add, manage, control, and monetize new screens and integrate programmatic trading capabilities down the line,” explained Frank Vallenga, Vice President, Platform Sales, EMEA and SEA, Broadsign. “By leveraging our integration with Zitcha, Cotswold has been able to connect audiences across their various retail media channels, which is a challenge many retailers have yet to solve.”

“This project went from tender to a live network generating revenue within twelve weeks which demonstrates the expertise of all of the technical partners involved,” said Josh Bunce, CEO, IUF. “Together we were able to deliver a cohesive customer journey so that Cotswold Outdoor Group can maximize its in-store retail proposition today but also ensure that it can scale easily into the future. The in-store channel is proving to be a competitive differentiator when advertisers start mapping out budgets with brands already seeing impressive results from the in-store activations.”

About Broadsign

Broadsign develops the leading global platform for managing and monetizing out-of-home (OOH) media. The company, which also operates Place Exchange by Broadsign, the largest independent SSP for Digital OOH, empowers media owners, media buyers, and retailers to harness the power and reach of out-of-home to connect with audiences in ways unlike any other advertising channel. More than 2.8 million static and digital signs along roadways and in airports, shopping malls, grocery and convenience stores, health clinics, transit systems, and more run on Broadsign.

About IUF

Making spaces perform, IUF is a leading technology solutions partner that delivers seamless, future-ready digital solutions across retail, stadiums, transport, DOOH, live events, attractions, workplaces and more. IUF designs, delivers and manages end-to-end digital signage, experiential and large-scale LED, transforming physical environments into intelligent, revenue-driving destinations. Founded in 2008 in Bristol UK, IUF is now active in over 30 countries.

Product News | October 11, 2021

A conversation with JB Hi-Fi: Why the future of in-store retail media is hyperphysical

Panel discussion at Mumbrella REmade 2026, with five speakers seated on stage in front of a blue REmade backdrop.

In-store retail media is moving beyond screens.

At Mumbrella’s REmade event in Australia this month, Broadsign joined JB Hi-Fi, a leading Australian consumer electronics retailer, Retail Media Works, a retail media consultancy, and Criteo, a global commerce media company, on stage to unpack what it takes to build a retail media network that connects the physical store with the wider shopper journey.

With more than 200 stores forming its retail media network, JB Hi-Fi is taking a distinctly “hyperphysical” approach, exploring how its stores can create value for shoppers, suppliers and advertisers while staying true to the experience that makes the retailer unique.

The conversation offered a look at where in-store retail media is heading, and more importantly, what retailers need to consider as they build and grow their networks.

Start with the shopper

For JB Hi-Fi, retail media starts with the store itself. Scott Browning, General Manager, Strategy & Insights at JB Hi-Fi, spoke about the role the physical store has always played in the brand and the importance of keeping the customer experience at the centre of its retail media strategy.

“The store has always been the face of the brand. The website is actually the hidden face of the brand because you actually don’t see it in the real world until you arrive.”

That perspective is central to how JB Hi-Fi approaches retail media. The opportunity isn’t simply to add advertising to an existing retail environment. It is to understand how media can work within that environment in a way that feels natural to the shopper and stays true to the brand.

As Scott put it: “The way in which we position our brand, the way in which JB Hi-Fi is famous for what it does, we have to make sure that authenticity still comes through.”

That means thinking about the store as more than a collection of screens. It is a physical environment with its own customer journey, context and moments where media can add value. For JB Hi-Fi, retail media needs to build on that experience, not compete with it.

The screen is only the starting point

One of the key themes from the discussion was that creating an in-store media network requires more than installing digital screens. As Ben Allman, VP Platform Sales at Broadsign, explained, the physical screen itself doesn’t necessarily need to change. What changes is what happens behind it.

For a retailer operating hundreds of stores, that means having the infrastructure to manage inventory, campaigns, priorities and reporting across the network, while also being able to tailor content and campaigns to different locations and audiences. All while supporting the day-to-day needs of the retail business.

For JB Hi-Fi, the Broadsign Platform provides the technology to manage its in-store media environment across more than 200 stores. This allows the retailer to build on its existing digital footprint and bring those screens into a broader retail media network, rather than treating retail media as a completely separate business.

Measurement is key to making in-store a media channel

Another major theme of the conversation was measurement. As in-store media continues to grow, retailers need to give advertisers greater visibility into what they’re buying and how their campaigns deliver. That means bringing more accountability and measurability that advertisers expect from other media channels into the physical store.

The panel discussed the opportunity to make the store increasingly behave like a digital environment from a measurement perspective, while recognizing that measuring physical environments comes with its own considerations.

For JB Hi-Fi, this is part of building a network that can offer meaningful value to suppliers and advertisers while creating a better understanding of how media performs within the shopping environment.

Retail media goes beyond digital screens

The conversation also expanded beyond digital signage. Static placements, physical store assets, sponsored search, online channels and off-site media can all play a role in the broader retail media ecosystem.

That creates an important opportunity for retailers: rather than defining their media network around a particular format, they can think about how different touchpoints work together across the shopper journey.

For JB Hi-Fi, its physical footprint is a significant part of that opportunity. The store can work alongside digital channels to create a more connected experience for shoppers and more opportunities for brands to engage them.

Build, test and learn

Perhaps one of the most practical takeaways from the discussion was that retail media networks don’t need to be built perfectly from day one.

The panel spoke about the importance of testing, learning what works in the physical environment and evolving the offering based on shopper and advertiser needs. That mindset is particularly important as retailers continue to establish what in-store retail media looks like within their own businesses. Every store environment is different, and the most effective approach needs to reflect the retailer, its shoppers and its commercial model.

JB Hi-Fi’s approach is a strong example of this in action: taking an established physical network and building the media capabilities around it, while continuing to learn and evolve.

Looking ahead to the next phase of in-store retail media

The conversation at REmade made one thing clear: the future of retail media isn’t about choosing between physical and digital. It’s about connecting the two.

JB Hi-Fi is showing what that can look like in practice by bringing its physical stores into a broader retail media strategy, while keeping the shopper experience at the centre.

For Broadsign, we’re proud to support that journey by providing the technology infrastructure behind JB Hi-Fi’s in-store network and helping bring its vision for retail media to life across its stores.

Interested in turning your in-store environment into a measurable media channel? Connect with our team to see how Broadsign helps retailers grow their in-store media networks while keeping the shopper experience front and centre.

Product News | October 11, 2021

Context Networks Selects Broadsign to Scale Contextual Advertising Across Display Networks

A person plays a slot machine in a casino, with a digital ad displayed on the machine’s lower screen.

Broadsign Platform to unlock programmatic demand and scalable OOH operations across Context Networks inventory, with gaming environments a launch focus ahead of G2E

LAS VEGAS, Nevada – September 24, 2026 – Context Networks, a contextual advertising and monetization platform for gaming and network digital display environments, today announced a collaboration with Broadsign, the leading global platform for managing and monetizing out-of-home (OOH) media, to support the next phase of growth of Context Networks’ Contextual Promotions Media Network™ (CPMN™). As a result, Context Networks now has a unified foundation for managing, delivering and monetizing screen-based media as the company expands across gaming and other controlled display environments.

Through the collaboration, Context Networks is connecting eligible CPMN™ inventory to the Broadsign Platform, the company’s complete, reliable Ad Server and Content Management System (CMS). This will enable Context Networks to manage business-critical content and advertising across its network of displays as well as the Place Exchange supply-side platform (SSP), Broadsign’s programmatic digital out-of-home (DOOH) SSP.

Context Networks brings contextual intelligence, a monetization model designed for controlled screen environments, specialized integrations, and operator and reseller relationships that can help extend Broadsign technology into non-traditional screen environments as the network grows. It introduces a differentiated source of digital inventory and vertical expertise for Broadsign in environments where customer attention, dwell time and operator-controlled screens create a distinctive media opportunity. Broadsign delivers enterprise network management, campaign automation, reporting and established programmatic demand connectivity.

While gaming is Context Networks’ immediate launch focus ahead of Global Gaming Expo (G2E), taking place September 28 through October 1 at The Venetian Expo in Las Vegas, the collaboration is designed to support its broader display network strategy. Context Networks’ business model extends beyond casino floors to operator-controlled environments that include distributed gaming, ATMs, kiosks, gift-card kiosk networks, digital faucets, hotel concierge apps and other connected screens.

The company’s current footprint spans 14 states and 23 designated market areas, with advertising and operator-owned content already running in distributed gaming environments. Broadsign provides Context Networks with a more scalable way to onboard additional screen networks and reseller partners while maintaining consistent campaign logic, delivery and reporting.

“Broadsign gives us a proven infrastructure to scale our model without losing what makes it valuable: contextual relevance, operator control and measurable monetization,” said Matthew Olden, Founder, COO & Executive Chair of Context Networks. “Gaming is an important launch market for this work, but the underlying opportunity is broader. Across network digital display environments, operators already control valuable screens and audience relationships. Our job is to help turn those assets into new commercial value while giving advertisers a better way to reach qualified audiences in the moments and environments that matter.”

For operators and media owners, the combined model creates a path to turn existing digital displays into measurable new revenue without requiring them to build a separate advertising technology business. Operators retain governance over eligible inventory, campaign rules, house content and the customer experience, while CPMN™ creates a new commercial layer around screens and systems they already own or manage.

Brands and agencies can now access differentiated inventory in high-attention environments that traditional media plans might miss. Contextual signals can help align advertising with place, activity, timing and audience value, while the Broadsign Platform makes eligible inventory easier to access through familiar OOH and programmatic workflows. As a result, advertisers get a stronger contextual fit, more relevant delivery and clearer performance feedback.

“Context Networks is opening a compelling category of inventory that fits naturally with the continued evolution of out-of-home,” said Robert Loftus, VP of Platform Sales at Broadsign. “By connecting Context Networks’ operator relationships and specialized integrations with the Broadsign Platform and Place Exchange SSP, we can help make these screens easier for buyers to access while giving operators the control, transparency and flexibility they need to participate with confidence.”

Operator control is particularly important in gaming environments, where security, regulatory oversight, and operational continuity are central considerations. Rather than asking operators to introduce an isolated advertising stack, the Context Networks model uses established digital signage and programmatic infrastructure while preserving operator control over what appears on each participating screen. Existing promotions and operational content can continue to run alongside paid advertising based on rules set by the operator.

During G2E, Context Networks will demonstrate how the combined technology stack can connect gaming and other operator-controlled digital screens to the broader advertising ecosystem, while meeting with operators, integrators, resellers, advertisers and agencies about opportunities to activate new screen inventory.

About Broadsign

Broadsign develops the leading global platform for managing and monetizing out-of-home (OOH) media. The company, which also operates Place Exchange by Broadsign, the largest independent SSP for Digital OOH, empowers media owners, media buyers, and retailers to harness the power and reach of out-of-home to connect with audiences in ways unlike any other advertising channel. More than 3 million static and digital signs along roadways and in airports, shopping malls, grocery and convenience stores, health clinics, transit systems, and more run on Broadsign. For more information, visit https://broadsign.com.

About Context Networks

Context Networks is a contextual advertising and monetization platform for gaming and network digital display environments, helping brands deliver more relevant, personalized messages in high-attention moments enabling operators to turn existing screens into measurable new revenue. By combining contextual intelligence, secure marketplace infrastructure, real-time buying, and operator-controlled delivery, Context makes emerging screen inventory easier to access, buy, measure, monetize, and scale. The result is a marketplace that helps advertisers improve campaign relevance and performance while helping operators create new commercial value without compromising the player or customer experience. For more information, visit https://www.contextnetworks.net.