Product News | October 11, 2021

Digital Signage in a New York Minute: An interview with Susie Zimber

I asked Susie Zimber, National Account Executive at Zoom Media, to pick a lunch spot close to her office. Nestled in Murray Hill, she opted for a diner that would be quiet enough for me to record our conversation about all things digital. As we sipped our matzo ball soups, a perfect dish for the chilly day, the svelte blonde dressed in a black ensemble candidly explained why she is so passionate about the digital out-of-home space. Her polite yet nimble nature makes such an excitement infectious.

“At the start of my career, the out-of-home industry was all about static media, like billboards, bus shelters and coffee sleeves,” stated Susie, as she recalled wondering what would be next to keep clients interested and wanting to spend money in OOH versus other media formats. “I remember playing a game of lacrosse when suddenly the football field’s Jumbotron was activated, allowing everyone to see my player stats on the big screen. From then on, I thought digital would be the way of the future.”

Upon graduating with a major in Communications from Boston College, Susie moved to New York City to become an Ad Sales Assistant for Men’s Health Magazine. The daughter of a professional tennis player and talented athlete herself (Susie had a full college scholarship thanks to lacrosse) Susie was naturally drawn to the magazine’s content. While working at the publication, her interest in outdoor media was piqued by her boyfriend-turned-husband’s internship at Clear Channel Airports, leading her to accept a position at Zenith Media as an out-of-home buyer for brands such as Verizon.

Embracing a “young and fun industry” along with a work hard, play hard attitude, Susie took on an opportunity at Kinetic where she spent several years working with clients like DKNY, Chanel and American Express. Jumping from the agency to network side of the business, Susie stayed true to the fitness root of her career path by joining Outcast Fitness Network before taking her current role at Zoom Media. “I love working for Zoom because I’m selling something I believe in,” gushed Susie. “I am a target consumer myself, visiting health clubs in the morning or on my way home after work.”

Like many young professionals, Susie goes to the gym and supermarket after her day at the office, gets home late, eats dinner and goes to sleep. “What I watch on TV is DVR and while I still read magazines, I consume the rest of media online through my computer and mobile. Content is up-to-the minute, relevant and serves the urgency created by people who want something right when they need it. Everything is merging into digital – it can only go up from here.”

Susie’s inclination toward the combination of digital, health and fitness became even more apparent as she spoke about Zoom Cardio, a network of touchscreens that track gym-goers’ workouts. “Zoom Cardio engages people by allowing them to plan their playlists at home, watch on-demand programming and live TV at the gym. It even provides a virtual interactive option to, for example, run through the Grand Canyon as the treadmill mimics its terrain,” said Susie. “At the end of the day, we want to help consumers get through their workouts, achieve their goals and leave the health club feeling good.”

People working within the digital signage industry should feel good as well. Susie believes it is an exciting time to be in digital and advises everyone to stay in the game to see what occurs from constant technology advances. “Hold on,” she grinned, “it’s going to be a crazy ride”.

About Susie

Susie Zimber took a position at Zoom Media & Marketing in October of 2012. She brought to Zoom a blended background of OOH sales and agency experience previously from Outcast Fitness, Kinetic WW and Zenith Media. At the end of the day she understands the shared struggles of her agency partners and clients and knows how important it is to be a resource to those in need of her help and enjoys working alongside them to deliver the objectives of the campaign from start to completion. 2014 has already proven to be a big year for Zimber as she is already pacing beyond her sales goal as of March 15^th!

Zimber is a graduate of Boston College with a BA degree in Communications. She currently lives with her husband on the Upper East Side of Manhattan and enjoys going to the gym (of course!), running in Central Park, watching movies and hanging out with friends and family.

Product News | October 11, 2021

First-party data in digital OOH: What it is and how to leverage it

Digital out-of-home is growing fast, with global spend expected to surpass $20 billion by the end of the year, according to the World Out of Home Organization. As the medium scales, it’s also evolving from broad-reach awareness to more data-driven, audience-first strategies. This shift is making first-party data more important than ever, especially as third-party cookies dwindle and privacy regulations tighten.

Put simply, today’s advertisers are looking for more than just reach—they want precision, personalization, and contextual relevance, even in a traditionally one-to-many channel like OOH. First-party data delivers on that need, offering a privacy-safe and cost-effective way to engage real customers based on actual behaviour and intent. And with modern DOOH platforms making it easier than ever to activate data, brands can now drive better targeting, stronger performance, and a more connected omnichannel experience.

To understand how to make first-party data work in digital out-of-home and outdoor advertising, it’s important to start with the basics, unpack the common barriers, and explore the tools and tactics that make activation possible today.

What is first-party data, and why is it so valuable?

First-party data is information a brand collects directly through its channels, based on real customer interactions or touchpoints. Examples can include actions like pages viewed, time spent on a website, items added to cart, app usage patterns, purchase history, loyalty programs, and more. Because it’s based on actual behaviour within your own ecosystem, and not inferred or purchased, first-party data gives brands a reliable, privacy-safe foundation for targeted, high-impact campaigns.

Tailoring messaging to real audiences and high-value prospects leads to more relevant and effective campaigns. This kind of personalization drives stronger performance, from increased engagement to higher conversion rates. It’s also more cost-efficient, since the data is already owned by the brand and doesn’t require additional spend to access—just the opportunity to activate it more strategically.

Barriers to smarter DOOH campaigns

Despite the growing potential of first-party data, many advertisers still face structural and technical challenges when it comes to putting it into action, especially in outdoor advertising and DOOH environments. Here are a few of the most common barriers:

Data silos between CRM and media teams: In many organizations, the teams responsible for customer data, like CRM, loyalty, or analytics, operate separately from the teams planning and executing media. Without shared systems or workflows, valuable first-party data often stays locked away in internal platforms, disconnected from the tools used to build and target DOOH campaigns.
Technical limitations have made first-party data harder to activate: Bringing first-party data into DOOH hasn’t always been straightforward. Many demand-side platforms (DSPs) lacked the flexibility to support custom data uploads, limiting brands to pre-packaged third-party segments. When activation was possible, it often required custom integrations, manual workarounds, or higher campaign spend—barriers that slowed adoption and limited the ability to fully tap into valuable audience insights.
Perceptions around cost and complexity still linger: Brands may assume data onboarding is expensive, time-consuming, or reserved for large-scale campaigns. But many platforms now offer flexible, self-serve tools or managed support to help teams onboard everything from simple geo lists to advanced CRM segments.

Key considerations and best practices for activating first-party data in DOOH

With the right foundation, audience data can be a powerful driver of performance in DOOH. From preparing your data to choosing the right platforms, here are key considerations and best practices to help you activate it effectively.

Start with a DSP built for data-driven campaigns

Activating your own audience data in DOOH campaigns used to be a heavy lift, requiring custom integrations, technical support, or large-scale media budgets. Today’s DSPs, however, are built to be more flexible and data-friendly. Modern DSP platforms like OutMoove, for example, make it easier to activate customer data with minimal friction, giving advertisers full control over how data is used, where it comes from, and how it impacts campaigns.

Advertisers can use data they already have, like postal codes tied to customer addresses, loyalty program lists, or CRM segments based on purchase history. Many also incorporate behavioural signals like recent website activity to build high-intent audience segments—all without needing to reinvent their targeting strategy.

The benefits? Smarter targeting, stronger performance, and more efficient spending. By using audience insights to go beyond broad awareness, advertisers can connect with people who are more likely to take action. This reduces waste, helping teams focus their budget on audiences that have already shown interest or intent.

Expand reach with multi-layered targeting

Platforms like OutMoove support layered targeting, allowing you to start with your own audience, like loyalty members or recent store visitors, and expand reach by adding third-party segments based on foot traffic patterns, purchase intent, or lifestyle traits. For example, a brand could target its existing in-store shoppers and layer on third-party data to find others who frequently visit similar retail environments. This kind of multi-layered approach unlocks more precise, personalized campaigns without relying solely on broad demographic filters.

Deliver ads at the right time with real-world triggers

Moment targeting allows brands to activate ads based on real-world conditions like weather changes, traffic flow, sports scores, or time of day. These dynamic triggers help ensure your message appears when it’s most relevant, making your media spend more efficient and impactful.

Beyond standard conditions, many platforms now support custom triggers powered by business-specific data. Whether tied to a regional promotion, local event, or time-sensitive inventory, these inputs can be used to control when and where ads appear. This flexibility allows campaigns to align with meaningful moments that drive both relevance and results.

Align with data standards and industry guidelines

While fragmentation across buying methods and data standards has historically made it harder to apply audience data in DOOH as seamlessly as in digital, the industry is making important strides toward alignment, especially around measurement, data integrity, and audience definitions.

Initiatives like the IAB’s Digital Out-of-Home Measurement Guide are helping set a foundation for scalable, data-led campaigns. Introducing standardized metrics gives advertisers more confidence in campaign performance and supports better data collection, impression validation, and privacy compliance under frameworks like GDPR and CCPA. This growing alignment strengthens trust, improves transparency, and simplifies automated buying, making it easier for brands to activate audience data and run more effective, measurable DOOH campaigns.

As digital out-of-home advances, audience data is becoming a key driver of smarter, more impactful campaigns. With the right strategy and tools in place, advertisers can move beyond broad awareness to reach the right people at the right time.

Month: May 2014