Product News | October 11, 2021

Why digital wayfinding signage is better for your business

We all know the feeling of walking into a large building and having no idea where to go. Roaming through hallways, taking wrong turns or trying to find someone to show you the way can be an absolute nightmare.

Luckily, this doesn’t stop people from exploring new places. In fact, people spend 70% of their time away from home. To make the journey more exciting, digital wayfinding signage is the way to go.

Show instead of tell

Adding mobile to the mix makes it even easier to navigate locations. With QR codes, apps and websites, maps and instructions can be sent straight to smartphones so people don’t have to look for another kiosk if they need more information.

With smartphones, tablets and laptops, it is now easier than ever for people to explore their surroundings. And while Google maps and online directories are useful tools, they’re only one piece of the wayfinding puzzle. Digital wayfinding solutions dig deeper to provide people with customized, up-to-date, interactive information.

Beyond what their static ‘you are here’ ancestors can provide, digital touchscreen kiosks and interactive screens show users tailored instructions on how to reach their destination. With highlighted paths and 3D maps, visitors can visualize exactly what route they are going to take.

Better your screens, better your business  

Digital Wayfinding

Unlike static, digital allows businesses to collect data about user behavior based on searches and clicks. This lets businesses review, monitor and analyze the effectiveness of their digital directory.

Places with high foot traffic can benefit from knowing what stores and services are searched for more often, helping build strategies to make shops more visible and easier to find. The information gained from analytics can help businesses understand what content works and what doesn’t.

User data can help businesses like malls, airports and museums grow and improve their offerings. Search volume can be used to determine which new shops or added services will be most interesting to customers.

And while digital wayfinding signage is a great way to increase customer satisfaction, it is also a useful tool for internal communications. “Building managers and HR personnel can use kiosks and real-time data to better the work environment,” explained Jérôme Hérard, founding partner at ViaDirect, a global leader in digital wayfinding solutions. “With the recent popularity in flexible working conditions, desk sharing and coworking spaces, having a digital system in place to keep everyone informed is essential.”

Update content on the fly

Printed maps and static signs can quickly become outdated, seeing as offices reorganize, exhibits change and shops relocate on a regular basis. Digital wayfinding solutions makes these changes a breeze. With the ability to update maps and directories in minutes, maps are kept up-to-date without having to spend hundreds if not thousands on printing and installing static posters.

Digital screens also have the added ability to display non-wayfinding content. When no one is actively looking for directions, screens can display current weather, event schedules, local news and other interesting content. Locations can also make extra revenue by displaying advertisements on the screen.
Businesses can also add to the user experience by getting creative with their screens’ messages and colors to present an exciting brand identity. Personalized content and wayfinding features leave a positive impression on a user.

Digital wayfinding signage is the perfect solution for businesses to enhance their consumer experience and an easy way to manage and update content.

Product News | October 11, 2021

Meet Arno Buskop, Broadsign’s new Senior Director of Data Strategy

We’re excited to welcome Arno Buskop to the Broadsign team as our new Senior Director of Data Strategy. Arno joins us from GroupM’s Kinetic, where he spent nearly 15 years at the intersection of data, technology, and research in out-of-home (OOH) media. With deep experience in data-driven planning, measurement, and software development, Arno has helped shape how modern OOH campaigns are executed and evaluated.

As he steps into this new role at Broadsign, Arno brings with him a sharp perspective on the future of OOH and how data can drive smarter decisions, stronger outcomes, and greater accountability across the ecosystem.

We sat down with Arno to hear more about his vision for the industry, what excites him about the medium, and why now is a pivotal moment for data strategy.

What excites you most about working in out-of-home advertising today?

What excites me is that, even after two decades of working in OOH measurement, research, and technology, the puzzle still feels unsolved. That ongoing challenge, bringing all the moving parts together, is what keeps me motivated. At the same time, the pace of change is accelerating. Data and technology are evolving rapidly, and the art (expertise) and science (data) of OOH are converging more than ever. As the art increasingly integrates into platforms, it’s critical that we stay focused on doing the right thing and delivering real value for advertisers.

That creates a powerful moment of opportunity. Broadsign holds a unique position in the market—widely adopted and deeply embedded in the core of digital ad delivery and optimization. We now have the chance to build on that foundation, in collaboration with clients and partners, to help shape what’s next for the entire OOH industry.

In your opinion, what defines a strong data strategy in OOH, and where do you see the biggest opportunities for growth?

A strong OOH data strategy aligns planning, activation, and measurement throughout the entire ecosystem. It begins with trustworthy audience data, both deterministic and modelled, and layers in contextual signals unique to the physical nature of the OOH environment. But it’s not just about collecting data; the real value comes from connecting it in meaningful ways that drive better outcomes.

The biggest growth opportunities lie in predictive capabilities, more intelligent targeting, and real-time creative optimization. AI has a major role to play in making these complex scenarios more understandable. In the near future, AI will begin to reshape how we forecast audiences, validate delivery, and dynamically adjust campaigns.

What are some of the key challenges brands face when leveraging data in OOH, and how can the industry address them?

The biggest challenges stem from fragmentation across methods, data standards, and practices. Many markets, and therefore brands, still face inconsistent audience definitions, limited transparency, and unreliable impression validation. There’s also a clear gap between the desire for seamless omnichannel execution and the current realities of how OOH fits into that broader landscape.

To move forward, we need shared benchmarks, improved data interoperability, and stronger collaboration across the value chain. As programmatic investment continues to grow, fraud prevention, brand safety, and data accuracy must become industry-wide priorities.

Where does measurement stand today, and how should it evolve moving forward?

Measurement in OOH has come a long way, but it still varies by market, vendor, and methodology. We’ve moved beyond basic reach proxies and are beginning to validate impressions and connect exposure to outcomes. Still, accountability remains inconsistent.

There’s a clear need for transparent, shared metrics and standards that both buyers and sellers can align on. We also need to be honest about what’s modelled, what’s observed, and what’s assumed. That level of clarity becomes especially important when combining data sources or building attribution models.

Ultimately, measurement should help OOH close the loop from planning to delivery to performance. It’s not about finding one perfect number; it’s about developing frameworks that build confidence, reduce friction, and enable brands to invest with trust.

At the same time, OOH can take inspiration from digital channels by adopting a smarter, more agile mindset—planning more effectively, optimizing in real time, and consistently proving value. This includes using better segmentation, dynamic delivery strategies, and real-time adjustments.

However, the goal isn’t to replicate digital. OOH’s strength lies in its physical presence, contextual relevance, and brand-safe, emotionally resonant environments. The real opportunity is in combining those unique qualities with digital intelligence.

How do you see the medium integrating more seamlessly with omnichannel media strategies?

The market is demanding it. Agencies are consolidating planning and driving toward true omnichannel execution. For OOH to thrive in this environment, it must integrate with all major buying platforms, align on metrics, and communicate in the same terms as other media channels.

At the same time, we need to proactively assert our influence and show that we’re equipped to navigate complexity, especially as other channels continue to introduce new priorities that can easily shift attention elsewhere.

With the continued shift toward digitization and programmatic buying, which trends or technologies are you most eager to see evolve?

I’m excited about AI and automation, not just for optimization but for their potential to reduce manual effort across the entire ecosystem. We need to use the industry’s expertise to build better plans and execute more effectively, not waste it on repetitive tasks. I’m also closely watching how mobility and location data can deepen our understanding of audiences and improve delivery. In addition, I see creative and media planning beginning to converge, which presents a major opportunity for platforms like Broadsign that sit at the heart of ad delivery.